Job Summary

American Express is seeking dynamic and enthusiastic individuals to join our team as Work from Home Customer Support Representatives. This is a remote, full-time position with a competitive salary and a flexible schedule. Enjoy the opportunity to work from the comfort of your home while receiving great benefits such as Health, Dental, Paid Training, and Paid Vacations…

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Job Description

As a Work from Home Customer Support Representative at American Express, you will be the first point of contact for our valued customers. Your role will involve assisting customers with their inquiries, resolving issues, and providing exceptional service to ensure a positive customer experience. We are looking for individuals who are passionate about customer service, have excellent communication skills, and can work efficiently in a remote environment.

Your primary responsibilities will include handling customer inquiries via phone, email, or chat, providing accurate and timely information, troubleshooting technical issues, and escalating complex issues to higher-level support when necessary. You will be expected to maintain a high level of professionalism and empathy while interacting with customers, ensuring their satisfaction and loyalty to American Express.

To succeed in this role, you should be a self-motivated individual with the ability to work independently and manage your time effectively. You should have a clear understanding of customer service principles and possess strong problem-solving skills. Previous experience in a customer support role is preferred, but not required as comprehensive training will be provided.

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to work independently and manage time effectively
• Basic computer skills and familiarity with customer service software
• Reliable internet connection and a quiet workspace
• Previous customer service experience is a plus

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Provide accurate and timely information to customers
• Troubleshoot and resolve technical issues
• Escalate complex issues to higher-level support
• Maintain a high level of professionalism and empathy
• Ensure customer satisfaction and loyalty
• Adhere to company policies and procedures

Benefits

• Health and Dental Insurance
• Paid Training
• Paid Vacations
• Flexible Work Schedule
• Remote Work Opportunity
• Employee Assistance Programs
• Career Growth Opportunities

Educational Qualifications

• High school diploma or equivalent (Required)
• Additional certifications or coursework in customer service (Preferred)

Experience

• Previous experience in customer support or a related field (Preferred but not required)

TTEC Work from Home Customer Support Representative – Hiring Now ID-3634