Role Summary/Purpose: 

 

Reporting to the EVP & CEO of Diversified & Value, the SVP, General Manager – Sam’s Club, will be responsible for the strategic vision, leadership, and management of all aspects of the client relationship and performance. The role of the General Manager is to effectively grow the Sam’s Club portfolio to increase assets/accounts, profitably execute growth initiatives, introduce additional products, lead SYF's cross-functional team, manage assigned resources and enhance the client relationship. The successful candidate will bring deep commercial experience to further drive growth in an established book of business.  This role has ownership and oversight for annual plans, strategic growth objectives, and overall P&L management of one of Synchrony’s longstanding top-ten partners.

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 Essential Responsibilities: 

• Own the development and execution of  strategic action plans to achieve performance targets for the Sam’s Club portfolio.

• Understand portfolio dynamics to develop, support and implement key business strategies. 

• Manage and drive overall portfolio financial performance as well as key growth and client metrics.

• Lead the cross-functional client team in supporting the client as well as achieving key deliverables. Serve as key relationship manager for all client team functions. 

• Assess client team performance against goals and take proactive action as needed. 

• Develop and maintain excellent working relationship with client groups and all key stakeholders. 

• Represent SYF’s interests in negotiations with the client. 

• Work closely with client operations teams to develop/implement training initiatives as needed. 

• Provide leadership to ensure adherence with all external and internal Compliance and Regulatory requirements. 

• Develop and support all existing client incentives and integrate card performance. 

• Assist in development of all performance targets. 

• Manage weekly and monthly client and corporate reporting. 

• Support business wide initiatives as needed.

• Perform other duties and/or special projects as assigned.

   

Qualifications/Requirements: 

• Must be willing to relocate to Bentonville, Arkansas

• Bachelor’s degree and 10+ years of progressive commercial sales experience, or in lieu of a Bachelor’s Degree, a high school diploma / GED and 14+ years of progressive commercial sales experience.

• 10+ years Client Development or Client Relationship Management experience managing private label and co-brand portfolios at the senior level

• 8 years+ People Management experience including experience leading sales teams and influencing in a matrixed environment.

• 8+ years leading/closing contract negotiations, competitive pricing, business planning and P&L management.  

• Demonstrated superior sales, business and financial acumen.  

• Demonstrated experience in taking business concepts to effective strategy to profitable growth.

• Strong overall knowledge of card business including risk, collections, operations, marketing and finance.   

• Proven ability to innovate and find creative solutions to meeting business goals.  

• Ability to travel as needed as business demands.

  

Desired Characteristics: 

• Deep understanding of SYF products, services and capabilities  

• Demonstrated digital product leadership and commercialization experience

• Excellent marketing, creative and analytical skills

• Proven ability to influence senior corporate decision makers

• Ability to effectively interface and represent SYF at the most senior levels in the client organization

• eCommerce, and Payment Industry experience

• Excellent communication skills both written and verbal

• Proven ability to innovate and find creative solutions to meeting business goals

• Proven ability to work independently yet operate as key member and contributor to a broader team

• Advanced degree – MBA

Grade/Level: 18

 

 

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

 

Our Commitment:

 

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

 

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time