The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Sr National Account Manager invests in our People as they effectively represent Southwest Airlines to a regional portfolio of businesses, agencies, and non-profits, as a “trusted advisor” - with a particular focus on the Atlanta Metro territory. This role joins our Southwest Business Department, which manages Southwest’s corporate travel accounts and success. They’ll work to maintain and deepen strong relationships, demonstrated by increased year over year revenue. This role understands the organization’s travel objectives and challenges, and leverages Southwest’s business travel products, programs, and services to help Customers achieve their goals. They’ll drive revenue growth through proactive and effective territory planning and management, sales strategies, and share-shifting objectives. They’ll utilize internal Team-Selling partners (Analytics, Engagement, etc.) to further influence key relationships with corporate travel buyers, thereby growing formal corporate travel partnerships and maximizing revenue within the assigned portfolio of national accounts. This Sr National Account Manager is excited to join a successful and impactful Team, where they’ll have the opportunity to develop in their career with Heart each day and help pilot the future of Southwest Airlines.

Additional details:
This role is offered as a regional workplace position and Employees must work in the region they support. This could require working from a mix of on-site Company facilities and remote based offices to perform the job function in a regional location determined by business need. Each Department will provide Employees with guidance on when and where presence is required with as much notice as reasonably possible.

Please note, while this is a regional position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming.

U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Maximize Southwest Airlines market-share, generate incremental revenue, and exceed performance targets with corporations managing global travel programs
Utilize “controllable behaviors” metrics to achieve quarterly sales goals
Establish Southwest Airlines as a preferred carrier through formal agreements (RFPs, negotiations, long term contracts) and produces increased business with high yielding revenue
Conduct quarterly business reviews to keep Customers accountable to terms of agreement and holds frequent, focused meetings to accomplish program objectives
Establish deep (3x3) relationships with accounts as part of the sales process
Serve as an industry expert with Customers, vendors, and industry partners/organizations to influence travel buying decisions
Collaborate with internal and external colleagues on selling strategies, data and market analysis, and engagement strategies
Consult with Customers to resolve problems and provide ongoing support
Identify opportunities and needs and aligns recommendations and solutions that increase revenue
Create thought-out territory strategies, business plans and sales tactics by analyzing historical trends, forecasting projected business, evaluating areas of increased revenue, examining competitor strengths and weaknesses, and reporting on market activity
Drive revenue growth, contract compliance, and loyalty engagement through customized strategic campaigns
Excel at maintaining timely, accurate records regarding Customer interactions, initiatives, and programs in CRM system
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge and understanding of sales principles including sales strategies and tactics, product demonstration, sales techniques, and sales control systems
Ability to apply principles and processes for conducting needs assessments, meeting quality standards for services, and evaluating Customer Satisfaction
Skilled ability to listen, understand, and communicate ideas presented in writing and verbally
Knowledge in public speaking (speeches and panel discussions) as well as presenting to Senior Level executives
Ability to deliver creative Customer solutions within the resources of the Team
Advance skill in utilization of CRM Platforms (Salesforce, preferred)
Advanced knowledge of all airline distribution tools and multichannel distribution strategies (i.e. SWABIZ, Southwest Partner Services, GDS, and other unconventional distribution tools), as well as the suite of business travel products and services
Advanced ability to be self-directed and resourceful to accomplish all position responsibilities with minimal direction, including the ability to work from a home-based office
Advanced ability to effectively build an annual territory plan that identifies the revenue opportunity to achieve goals and manages the plan to ensure time, resources, and budget are best utilized to meet or exceed goals
Knowledge in Team Selling environment by leveraging sales analytics, inside sales partners, sales operations, and Leadership
Advanced knowledge in understanding and leverage selling techniques, behaviors, and approaches within the sales call to develop and implement strategic plans to measurably increase presence, influence decision-making in the account, elevate competitive position, create leveraged client results, and generate profitable revenue
Ability to work on cross functional commercial Teams (Revenue Management, Network Planning, Marketing) to execute agreements and socialize new business opportunities for Southwest
Highly skilled to analyze data to identify value creating opportunities to meet sales objectives and department goals
Ability to clearly understand the Customer/buyer role, responsibilities, and success metrics, and the intermediaries (channels, TMC, technologies) involved in the travel buying process and leverage insights to influence the buyer's decision Education
Required: High School Diploma or GED
Experience
Advanced level experience, seasoned and specialized knowledge in:
Selling to a variety of organization/corporations
Airline, travel or hospitality marketing and sales
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
o Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information o Air travel with frequent overnight stays required o Ability to work extended hours as needed

Pay & Benefits:
Competitive market salary from $102,500 per year to $113,900 per year* depending on qualifications and experience*. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.