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Social Media Support Manager at The Walt Disney Company in San Antonio, TX ID-4807

In partnership with the Global Social Media Manager, implement processes and supervise operations to support the Disney Streaming brands Social Support Team and cross-team partners Act as a resource:

be the go-to for all uncertainties relating to workflows, judgment calls, and any ad hoc questions Tackle pre-determined projects and assignments while standing-up proactive creative solutions Independently identify weaknesses and gaps in the current architecture and drive resolutions Contribute to the development of the social media roadmap and ensure effective prioritization of resources to deliver business needs Build relationships with internal teams to drive partnership Partner with the rest of the org to act as a consultant, ensuring social data is being appropriately used throughout Craft how we synthesize customer data from multiple sources to find opportunities and recommend direction Document and implement quality guidelines

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Responsibilities:

In partnership with the Global… Social Media Manager, implement processes and supervise operations to support the Disney Streaming brands Social Support Team and cross-team partners Act as a resource:

be the go-to for all uncertainties relating to workflows, judgment calls, and any ad hoc questions Tackle pre-determined projects and assignments while standing-up proactive creative solutions Independently identify weaknesses and gaps in the current architecture and drive resolutions Contribute to the development of the social media roadmap and ensure effective prioritization of resources to deliver business needs Build relationships with internal teams to drive partnership Partner with the rest of the org to act as a consultant, ensuring social data is being appropriately used throughout Craft how we synthesize customer data from multiple sources to find opportunities and recommend direction Document and implement quality guidelines Basic

Qualifications:

5-7 years of work experience Proven experience contributing to social community ecosystems and service channels, ideally in the customer service space Demonstrated ability to successfully develop and implement new processes and workflows Ability to grasp new & changing technologies A history of seeing projects to completion and adapting to ongoing business/industry changes BS/BA degree or relevant professional experience Experience speaking publicly to a large audience, or on behalf of a company Be able to multitask and have strong communication skills Preferred

Qualifications:

Exhibit a high tolerance for context switching and interruptions while remaining productive and able to provide effective guidance A strong ability to apply knowledge and business judgment to make independent decisions Value accountability and take ownership of projects from start to finish Strong project management and organizational skills, with the ability to independently lead multiple projects in a fast-paced, dynamic environment Excellent communication skills with an ability to tailor messages for both business and technical audiences; comfort in addressing informal team meetings and delivering prepared presentations to executives/external audiences Approach challenges head-on with a positive and engaged attitude

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