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Remote Customer Support: Inbound Messaging - Japanese - Music Streaming (EGR) ID-4530

Are you passionate about music and thrive on providing exceptional customer service? Apply to this opportunity today!


ModSquad has partnered with a top music streaming service and we are currently seeking experienced Customer Support Representatives to join our team.

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This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound messages in Japanese.


Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Japanese and English.

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):

  • 40 hours per week are required for the 8-week orientation period:
  • - Orientation phase 1: 4 weeks, 4 AM - 1PM
  • - Orientation phase 2: 4 weeks, self scheduled between the hours of 7 AM - 10 PM
  • Production: Daily, 7 AM - 10 PM.
  • If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
  • Project Commitments:
  • - 25 hours per week
  • - 8 hours are required on Saturday and/or Sunday).
  • - 180 days (as needed by ModSquad)

Who Are You?

  • You have strong desire to create a unique experience for each individual customer.
  • You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
  • You've provided Customer Support via inbound web messages in the past.
  • You've provided web messaging support to 3-5 customers at the same time.
  • You are professional/business level proficient in Japanese and English.

Workspace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Willingness to install MSQ security software and 2FA app on your mobile device.
  • Access to a webcam or smartphone capable of taking pictures
  • Stable broadband internet connection of 25 MBS or greater
  • 8 GB RAM or better
  • Dual monitors highly recommended
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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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