Full Job Description:-

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

This is not a remote position, you will report to the Louisville Customer Experience Center three days a week.

Individuals in this position are responsible for understanding all T-Mobile for Business products and services for the purpose of selling to new acquisition prospects and upselling to existing Business customers via outbound calling. Individuals are expected to meet and exceed monthly revenue and sim quota objectives through high volumes of daily outbound calls and emails, as well as partnering with marketing through outbound calling campaigns and inbound hot leads.

Job Responsibilities:

• Make high volume of daily outbound calls to various hot, warm, and cold prospect leads assigned from marketing lead initiatives and campaigns. Daily customer communication and follow-ups using various tools to complete outbound/inbound phone calls, emails, online meetings/appointments.
• Perform research to understand customer’s unique needs to select appropriate product/service information messaging, effectively meeting the needs of individual business customers. Use product knowledge to showcase products and solutions, building quotes for business customers. Utilize quote builder and salesforce to build sales quotes based on meetings/sales conversations with customer.
• Partner daily with Business Verification and Credit Underwriting teams to verify and validate all new logo business customers.
• Carefully follow the outreach sequences and lead management processes in Salesforce to qualify leads before outbound calling. This includes researching the business through various resources to prevent fraud and protect the company.
• Continually understand and stay up to date on ALL T-Mobile products, plans and promotions pricing.
• Provide follow up care to customers who have issues or concerns with their bill, device, or service. Work with BTS, BSS, and Care to support business customers.

Education:

• High School Diploma/GED (Required)
• Associates degree Business, Marketing, Communication or related subject (Preferred)

Work Experience:

• Less than 2 years Outbound Call Center environment (Required)
• Less than 2 years Business customer service, sales, or retention (Required)
• Less than 2 years Commission pay based environment (Preferred)

Knowledge, Skills and Abilities:

Organization Individual should be able to demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy. Task management ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking (Required)

Communication • Ability to learn and follow processes thoroughly

• Ability to work cooperatively and collaboratively with all levels of employees and management
• A mature, self-motivated person with a positive, professional attitude
• High capacity to operate effectively in a new role

(Required)

Customer Relationship Management (CRM) Salesforce.com, Outreach, Gong, Authentic ID, Slack, Webex, Outlook, LinkedIn, Zoominfo, DASH, Google, Dialpad (Preferred)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States