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FLEX Project Manager, Technology Experience Center ID-5210

This is a temporary position. 
 

The FLEX Manager, Project Manager is part of the Technology Experience Center’s Business Systems Transformation team which is responsible for leading the execution of transformational work supporting Marriott’s Service Desk. A critical member of the initiative team, this role will coordinate the design and implementation of a modern service desk to achieve optimal resource management, increased customer satisfaction, and operational excellence by way of shifting from application to functional skills in alignment with our Digital Technology Transformation. 

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To be successful in this role, candidates must possess excellent time management skills, have significant project management experience, critical thinking skills, be adept at building relationships, and demonstrate the ability to proactively manage multiple and competing priorities in a fast-paced environment.     

 

 

CANDIDATE PROFILE

 

Education and Experience

 

Required:

  • Undergraduate degree in Business Management, Technology, or a related field or equivalent experience/certification
  • 5+ years of relevant professional experience working with IT to support/manage the execution of projects
  • 2+ years of Agile Delivery experience using Scrum, Kanban and SAFe methodologies and principles
  • 2+ years experience working with Atlassian Jira
  • Strong project management skills with a record of on-time, on-budget project delivery
  • Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques
  • Proven ability to deliver results in a fast-paced environment.
  • Excellent problem-solving skills and the ability to think analytically.
  • Strong written and verbal communication skills

 

Preferred:

  • PMP, CAPM, Scrum or SAFe certification
  • Experience with ServiceNow Incident Management and Reporting
  • Experience identifying and analyzing alternative solutions to complex business requirements and providing guidance and advice
  • Demonstrated ability to work independently and with others 
  • Excellent analytical skills where problems are very unusual and difficult
  • Thrives in a highly collaborative, matrixed, complex, fast paced environment 
  • Familiarity with Marriott’s existing information architecture, application portfolio, and information management methodology

 

CORE WORK ACTIVITIES

 

  • Supports the development and maintenance of the initiative strategy and roadmap
  • Manages comprehensive project plans, ensuring timely delivery and alignment with objectives
  • Identifies KPIs and initiative success metrics
  • Manages RAID log, driving action against open risks, issues and decisions
  • Documents and shares meeting notes
  • Identifies, assigns, and tracks action items
  • Builds integrated implementation plan inclusive of change, communication, technical and business activities required to launch initiative.
  • Coordinates activities across business and technical workstreams to enable collaboration
  • Facilitates team standups to drive progress on deliverables, remove blockers and identify risks
  • Facilitates cross-departmental update meetings to keep stakeholders informed of initiative updates
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Manages the flow of questions and directs questions.
  • Represents initiative team in meetings

 

Additional Responsibilities 

  • Attends and participates in all relevant meetings.
  • Presents ideas, expectations and information in a concise, organized manner.
  • Uses problem solving methodology for decision making and follow up.
  • Maintains positive working relations with internal customers and department managers.
  • Manages time effectively and conducts activities in an organized manner.
  • Performs other reasonable duties as assigned by manager.
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