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EAP Worklife Customer Support Associate

Job Description

 

Welcome to CVS Health! We are seeking a highly motivated and customer-focused individual to join our team as an EAP Worklife Customer Support Associate. As a leading healthcare company, we value our employees and their commitment to providing exceptional service to our customers. In this role, you will be responsible for assisting our EAP Worklife customers with a variety of inquiries and concerns, ensuring their satisfaction and promoting the well-being of our employees. If you are passionate about helping others, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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  1. Greet and welcome EAP Worklife customers in a friendly and professional manner.
  2. Respond to customer inquiries and concerns promptly and accurately.
  3. Maintain a thorough understanding of CVS Health's products and services, including the EAP Worklife program.
  4. Provide excellent customer service and ensure customer satisfaction.
  5. Identify and resolve customer issues in a timely manner.
  6. Communicate effectively with EAP Worklife customers through various channels, such as phone, email, and chat.
  7. Collaborate with other team members to ensure efficient and effective customer service.
  8. Stay updated on industry trends and changes in policies and procedures related to EAP Worklife services.
  9. Document and maintain accurate records of customer interactions and inquiries.
  10. Promote the well-being of CVS Health's employees by providing support and resources through the EAP Worklife program.
  11. Adhere to company standards and guidelines for customer service and confidentiality.
  12. Continuously seek opportunities for improvement in customer service processes and procedures.
  13. Participate in training and development programs to enhance knowledge and skills.
  14. Follow all company policies and procedures related to customer service and ethical business conduct.
  15. Maintain a positive and professional attitude while representing CVS Health to customers.

Job Qualifications

  • Excellent Communication Skills: Eap Worklife Customer Support Associates Must Possess Strong Verbal And Written Communication Skills In Order To Effectively Assist Customers With Their Inquiries And Concerns.
  • Knowledge Of Employee Assistance Programs: Candidates Should Have A Thorough Understanding Of Employee Assistance Programs And Their Benefits In Order To Provide Accurate And Helpful Information To Customers.
  • Customer Service Experience: Previous Experience In A Customer Service Role Is Preferred, As Eap Worklife Customer Support Associates Will Be Responsible For Providing Exceptional Service To Cvs Health's Clients And Their Employees.
  • Problem-Solving Abilities: The Ability To Analyze And Solve Complex Customer Issues Is Essential For This Role. Eap Worklife Customer Support Associates Must Be Able To Think Critically And Provide Effective Solutions To Help Resolve Customer Concerns.
  • Empathy And Compassion: The Role Of An Eap Worklife Customer Support Associate Involves Working With Individuals Who May Be Experiencing Personal Or Work-Related Challenges. Candidates Should Possess Empathy And Compassion In Order To Provide Support And Assistance To Customers In A Sensitive And Understanding Manner.

Required Skills

  • Communication
  • Time Management
  • Multitasking
  • Attention to detail
  • Conflict Resolution
  • customer service
  • Active listening
  • Empathy
  • Organization
  • Problem-Solving
  • Adaptability
  • Technical Knowledge

Soft Skills

  • Communication
  • Conflict Resolution
  • Leadership
  • Time management
  • creativity
  • Critical thinking
  • Teamwork
  • Adaptability
  • Problem-Solving
  • Empathy
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