1. Medical, Dental, Vision, Pharmacy, Life, & Disability
2. 401K- Matching
3. FSA
4. Employee Assistance Program
5. PTO and Company Paid Holidays

• Monday - Friday
• Full time minimum 7.5 work days with 37.5 work weeks

1. High school diploma or equivalent.
2. Practical knowledge of medical or dental terminology preferred but not required.
3. Knowledge of diagnosis and procedure coding preferred but not required.
4. Prior customer service experience, other related experience such as medical/dental office experience, or customer support experience.
5. Strong reading, verbal and written communication skills. Ability to interact professionally, patiently, and courteously with customers over the phone.
6. Good analytical, problem solving and decision-making skills.
7. Type a minimum of 25 wpm net on computer keyboard.
8. High speed internet (cable or fiber)
9. Must be proficient with Microsoft Office applications with the ability to open and navigate multiple windows at the same time.
10. Ability to achieve and maintain quality standards.
11. Ability to work well and independently under pressure in a complex and rapidly changing environment.
12. Ability to meet the attendance and punctuality policy of Moda Health.
13. Ability to remain focused and on task in a work from home environment.
14. Maintain confidentiality and project a professional business presence and appearance.
15. Ability to repeatedly analyze situations and communicate effectively in a fast-paced environment that includes dealing with escalating queries and concerns.
16. Ability to organize and remain up to date on changing and new information.
17. Ability to troubleshoot and follow protocols for reporting internet or technological issues.

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student

Primary Functions:

1. Answer a high volume of inbound phone calls regarding dental claims, benefits, premiums, and eligibility involving employer groups, Oregon Health Plan (OHP) and Individual products. Provide solutions to problems, confirm eligibility, explain benefits and/or plan coverage.
2. Provide accurate information in a professional manner.
3. Apply mathematical skills to determine correct benefit information and premium amounts for Individual plans.
4. Exercise judgement, initiative, and discretion in confidential and sensitive matters.
5. Perform related duties:
   • Follow HIPAA guidelines to protect member health information.
   • Document all aspects of a call in a clear and concise manner.
   • Keep up to date on new and revised benefit information, claim processing procedures, or system updates.
   • Gather banking details so monthly premium for members on Individual plans can be collected.
   • Identify and request claim adjustments when necessary.
   • Resolve and record complaints, appeals, and inquiries.
   • Contact providers, other insurance companies or state agencies when necessary to answer questions and obtain or provide information.
   • Provide timely follow-up and return calls within department guidelines.
   • Answer calls within service level time.
6. Perform other duties as assigned by Manager/Supervisor/Lead.

​​​​​​Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.