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Customer Support Rep w/ Zendesk experience – Kandi Kouture ID-3644

Are you passionate about providing outstanding customer service? Kandi Kouture is seeking a dedicated Customer Support Representative to handle customer interactions via email, phone, and chat, and manage service order fulfillment. You must have Zendesk and Shopify experience.

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Key Responsibilities…

  • Answer customer calls, emails, and chats promptly and professionally
  • Provide detailed information about our products and services
  • Troubleshoot technical issues on Shopify/Zendesk
  • Multitask effectively and collaborate with internal departments
  • Follow up on unresolved customer inquiries
  • Identify customer needs and recommend products or services
  • Ideal Candidate:
  • Detail-oriented with excellent organizational skills
  • Strong multitasking abilities and adept at handling high call volumes
  • Proficient in Zendesk and Shopify, with familiarity to shopify apps
  • Capable of working in a fast-paced environment
  • Excellent interpersonal and communication skills
  • Typing speed of 40+ WPM for phone and 45+ WPM for chat
  • Ability to troubleshoot various application types.
  • Ensure all customer inquiries are properly logged into the ticketing system.

Requirements:

  • High School diploma or equivalent
  • Zendesk & Shopify experience
  • 2+ years of experience in a customer support or service-related role
  • Proven critical thinking skills to resolve customer issues
  • Self-motivated, team player, quick learner, systematic, and adaptable
  • Prior experience in the dance industry or clothing retail industry is a plus!

Skills:

  • Multitasking at a rapid pace
  • Strong email etiquette
  • High attention to detail
  • Good listening skills
  • Excellent verbal and written communication
  • Analytical and problem-solving skills
  • Ability to effectively deescalate potential hostile customers with empathy
  • Success in this role will be measured through the quality of your email, chat, and call interactions. If you are committed to delivering exceptional customer experiences and thrive in a dynamic setting, we encourage you to apply!

Work Shift:

This is a part-time job and we aim to give you 20 hours per week however some weeks can be more such as 40 hours per week when we are receiving an overwhelming amount of tickets this would be during times such as Black Friday and Christmas sales so mainly November and December. Therefore we will need someone who is available during thanksgiving and christmas.

Typical hours 8am-12pm pst Monday-Friday

Customer Support Rep w/ Zendesk experience – Kandi Kouture ID-3644

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