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Customer Service Assistant ID-4844

Customer Service Assistant

Calling all customer service representatives, customer service assistants, customer centered individuals

We have a number of new events that we are organising for our newest clients, We need to enhance and diversify our customer service team with enthusiastic and driven individuals to join us as our newest CSR's immediately in order to provide the best team possible.

Customer service training is provided, so no experience nor degree is required (though always welcomed)! People from a retail or hospitality background tend to excel in this role because they're able to put a lot of their existing skills to use in a new environment!

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Company Perks:

  • Great work and team environment
  • Training is provided
  • Travel Opportunities
  • Excellent social calendar
  • Compensation / Pay: $32,550 - $38,550 including base pay and commissions.

CSA Job Description

As a CSA, you will represent our company by providing product/services information, answering questions, and processing point of sale transactions. The best CSAs are genuinely excited to help customers using all skills available. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. A breakdown of your general duties include but are not limited to:

  • Event based customer service
  • Generating new sales leads and attracting new customers
  • Identifying and assessing customers' needs
  • Building sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information to give the customers the best deal possible
  • Meet personal/customer service team sales targets
  • Document customer information

CSA Requirements:

  • Full time availability is ideal, but we can accommodate a handful of part-time options
  • Retail sales, hospitality, customer service or similar customer-oriented work experience is helpful, but not necessarily required
  • A positive attitude and ability to maintain composure is expected. Our clients have a reputation to maintain and we need to live up to their standards
  • Local applicants able to start work within 2 weeks time are ideal, but we will consider other notice periods and circumstances

For more information or for immediate consideration; send your resume today! All applications will be reviewed, but only successful candidates will be contacted (keep an eye on your missed calls and email messages so you don't miss out!)

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...