At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

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At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

 

Job Description:
The Customer Development Manager will be responsible for the functional management, leadership and execution of all sales related activities for the Sam’s Club account at Nestle Health Science USA. This role will support the team with Nestle Health Science USA’s CRM or Data Systems including: IRI, Circana, Power BI and Osprey. This is a hybrid-based opportunity (in-office 2-3 days/week at our office in Rogers, Arkansas and the rest of the week working remotely from home) and will be supporting key Health Science brands for Sam’s Club. This is not a remote-based opportunity.
Responsibilities:
• Develop strategic and winning relationships throughout Sam’s Club portfolio.
• Particular focus will be divisional wins (i.e., displays, distribution gains, ACV enhancement, etc.).
• Establish strong working relationship with all internal teams including Customer Strategy, Finance, and Customer Service.
• Detailed understanding of the Customers go-to-market model including Category Management strategy
• Deliver target Budget plan and new product distribution goals.
• Execute our brand and category growth strategy that align with the customer.
• Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals.
• Maintain clear understanding of customer objectives and liaise with RVP to develop operational plans to manage execution and measure results.
• Foster and grow existing and new relationships within account, gaining a deep understanding of current and potential future needs of our customers.
• Educate our business partners on our products, retail goals, and measurement of success.
• Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.
• Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management.
• Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items).
• Work with customers to implement Retail initiatives and monitor Retail standards.
• Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and Nestle Health Science USA’s market position.
• Responsible for working with agencies to input Trade Investment Management (Osprey): system input, trade fund management, direct sales forecasting and projection activities for the company.
• Strong Trade management/budget processing and an efficiency that focus on a strong ROI.
• Monthly reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency.
• Perform other duties as required.
• P&L management within respective account coverage.
• Perform additional duties and tasks as assigned by the Senior Customer Development Manager.
Requirements:
• High School Diploma or GED required; Bachelor’s degree is preferred.
• 5+ years of relevant Sales or Customer Account experience required, with at least 2+ years managing large B2C Retail Accounts such as Sam’s Club or Walmart.
• Demonstrated fluency in MS Office (Word/Excel/Outlook/PowerPoint) required.
• Sales experience in the Natural, Grocery, Drug and/or in the Consumer-Packaged Goods retail channel(s) is required.
• Must have excellent communication (oral and written), organizational, presentation and stakeholder management skills (including the ability to build and maintain strong, cross-functional stakeholder relationships).
• Must be detail-oriented and able to multi-task and prioritize tasks based on the needs of the team and the business.
• Current or prior experience with IRI, Circana, Nielsen and Osprey using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers highly preferred.
• Understand the value of listening to customers, gaining insights and moving objectives forward.
• Must be able to utilize creativity and push beyond the obvious, comfortable going into “unchartered” territory in setting out recommendations and goals.
• Willing and able to work under pressure to meet tight deadlines with minimal supervision.
• Must have strong P&L management and strong financial acumen.
• Experience in Sales within the Vitamins and/or Supplements space preferred.
• Willing and able to travel up to and including 10% based on the needs of the team and the business.

The approximate pay range for this position is $120,000 to $140,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.