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Associate Director - Business Risks & Controls - US Consumer ID-5638

February 19, 2025

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

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Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$126,000 - $184,800

Associate Director – Business Risks & Controls – US Consumer

Join our Lilly Business Insights & Analytics (BI&A) Team, a group of 150+ professionals with diverse backgrounds and experiences. We drive relevant, real-time, data-driven business decisions across marketing, sales, medical affairs, and other functions in Lilly USA, leading to Best-in-Class customer engagements that enhance patient outcomes and business performance.

Lilly is undergoing a transformation journey to redefine the customer experience. By leveraging personalized customer insights across our brands, we are creating a unified and seamless customer journey across all channels and audiences.

As the Associate Director – Business Risks & Controls, you will accelerate this transformation by leading our Risk & Controls Assurance Program, setting the business context, and driving the strategic vision for continuous controls monitoring for the US Consumer Team.

In this role, you will be responsible for managing first line risk and controls within the Global Customer Office (GCO), and identifying and mitigating cybersecurity and privacy risks in line with the company’s standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards.

By partnering with various stakeholders, including Product Owners, Business Control Managers, and Auditors, you will contribute to the reporting of a comprehensive view of GCO’s risk posture and its impact on the business. Your advanced knowledge of control frameworks and risk management practices will enable you to drive innovative solutions and ensure effective controls are implemented to match risk to tolerance in a dynamic and evolving risk landscape. You will need to be comfortable working with a wide range of stakeholders including senior management and foster trusted relationships across technology, risk, privacy, and control organizations.

Key Responsibilities:

Create and manage the first line Risk & Controls Assurance Program for the Global Customer Office ensuring a sustainable and disciplined end-to-end control environment and serve as the primary business liaison to second line teams
Establish GCO’s control framework process including the identification, classification and review of the control environment
Proactively monitor and evaluate control effectiveness, define key control indicators, identify gaps, and recommend enhancements to strengthen risk posture
Recognized technical authority for GCO privacy and cyber controls
Support technical, legal and compliance teams in the quality, completeness and accuracy of enterprise control frameworks applied to the GCO organization (ex: NIST and Process, Risk & Control frameworks) for Personal Information including Sensitive Personal Information
Partner with control and process owners to recommend corrective actions and improvements, provide challenge to ensure appropriate escalation in accordance with Issue Management and Escalation policies
Responsible for incident management processes associated with controls
Ensure effective identification, quantification, communication, and management of GCO’s risks, focusing on root cause analysis and resolution recommendations
Develop and maintain robust relationships, becoming a trusted partner with second line teams, technologists, assessment teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
Provide expertise and understanding of regulatory environment and new developments; develop and recommend action plans for initiatives that have regulatory impact
Apply specialized knowledge in particular non-financial risk domains, and broad acumen across facets of all domains including data, privacy, cybersecurity, technology, cloud, operational resiliency, third party and product risk
Coordinate risk and control responsibilities and ensure accountabilities are embedded within the business, including providing training and leading by example

Basic Requirements:

Bachelor's degree or higher preferably in STEM-related field (e.g., Computer Science, Cybersecurity, Engineering, Data Science, or Applied Mathematics)
4+ years of experience in technology risk management and controls governance
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Additional Skills/ Preferences:

Strong understanding of regulatory compliance requirements, best practices, and industry risk and control frameworks such as NIST CSF, CRI Cyber Profile, CSA Cloud Controls, ISO 27000, COBIT, Basel Operational Risk Principles
Familiarity with global laws and regulations related to technology, cyber and privacy
Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
Excellent leadership, analytical, and problem-solving skills
Demonstrated ability to communicate, translate and simplify complex technical risk and control concepts for non-technical stakeholders to enable clear understanding and informed decision-making
Strong collaborator able to build and maintain strong relationships with agile teams and internal/external stakeholders
High intellectual curiosity with a passion for data privacy and security controls
Experience in highly regulated industries including pharmaceutical, device manufacturer, health or financial services industries
IT-control related certifications (e.g., CISSP, CRISC, CISA, CISM, CIPT, CIPP)
Familiarity with Agile development

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Associate Director - Business Risks & Controls - US Consumer ID-5638

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?