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American Express Customer Service Rep - Entry Level (Virtual) ID-5088

American Express Customer Service Rep - Entry Level (Virtual)

Company: American Express
Location: Remote (U.S.)
Job Type: Full-time / Part-time

About American Express:

American Express is a globally recognized leader in financial services, committed to delivering world-class customer experiences. We are currently seeking entry-level Customer Service Representatives to join our remote team. If you have a passion for helping others and want to grow your career with a trusted brand, this is the perfect opportunity!

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Job Description:

As an Entry-Level Customer Service Representative, you will provide high-quality support to American Express card members by assisting with inquiries, transactions, and account-related issues—all from the comfort of your home.

Key Responsibilities:

  • Handle inbound customer calls, emails, and chat inquiries in a professional manner.
  • Assist card members with billing inquiries, payment processing, account updates, and transaction disputes.
  • Provide accurate information about products, services, and rewards programs.
  • Offer solutions to customer concerns while maintaining a high level of customer satisfaction.
  • Adhere to compliance and security guidelines to protect customer information.
  • Maintain detailed and accurate records of customer interactions.

Qualifications:

  • No prior experience required—we provide full training!
  • Strong communication and active listening skills.
  • Ability to multitask and work in a fast-paced environment.
  • Basic computer proficiency and ability to navigate multiple systems.
  • High school diploma or equivalent required.
  • Must have a quiet, distraction-free workspace and reliable internet connection.

Perks & Benefits:

  • Competitive entry-level salary with performance incentives.
  • Work-from-home flexibility with full-time and part-time options.
  • Paid training and career advancement opportunities.
  • Comprehensive health, dental, and vision benefits.
  • 401(k) retirement plan with company match.
  • Exclusive American Express employee discounts and perks.

How to Apply:

Start your journey with American Express today! Apply now to join our virtual customer service team and be part of a company that values excellence and innovation.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...