After Hours Operations Specialist id-1105
Description
• Do you want to work on a team that makes you feel both motivated and supported in your role? • A place where the tech offerings aren’t considered archaic in today’s innovative landscape. • This role is strategic, operationally diligent, and relationship based. • The After Hours and Weekends Specialist at TransLoop plays a vital role in effective communication, constant updates, and keeping a close eye on the details. • A responsibility to ensure the overall after-hours and weekends process runs just as smoothly as on the weekdays. • Track and trace all shipments picking, in-transit, and delivering on evenings and weekends. • Communicate effectively with team members and employees in other departments. • Provide customers updates on their shipments by utilizing proper protocol, including but not limited to established systems and customer portals. • Recover shipments that are at risk of service failures, by effectively utilizing existing company resources. • Work with Carrier Sales Reps and Management to make sure all shipments are pre-planned by EOD Friday for the following weekend and Monday Morning. • Lead by example by providing best-in-class adherence to established protocols and by establishing new carrier operations that strengthen the after-hours/weekends team, as well as TransLoop overall.
Requirements
• 2-3 years of logistics experience • Identify a proven track record of high performance • Carrier/customer brokerage model experience • Experience with high volume and multi-faceted accounts • Strong writing, speaking, and overall communication skills • Detail-oriented
Benefits
• Competitive compensation • Uncapped pay & competitive salaries • Invited to participate in a ‘Sales Bonus Plan’ • Medical, dental, and vision coverage (50% paid by TransLoop) • Personal financial advisor • Wellness Days
